ECOSTASH always aims for the highest customer satisfaction. If you are unsatisfied with your products or the products turn out to be defective then you canclaim a return or refund.

We afford the return shipping fee with following status

- The received product has quality problems (non-human deliberate destruction)

- The products received are not applicable to the application scenario Eg: Model does not match, Unable to install, product is not work-ing properly

- The products received does not meet expectations Eg: Purchased a green product, but received a red product

*We offer a 30-day hassle-free money-back guarantee(We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased directly fromECOSTASH. For all other purchases, please contact the retailer/distributor youpurchased from directly and follow their return policy.

*Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is ingood condition and will not affect the re-sale.

*Customers need to provide own order number or proof of purchase to receive a full refund to your original form of payment, You can find your order number in any of the emails we sent you about the order.

Notes: Please do not send your purchase back to the manufacturer.

After receiving your return request, we will process it within1 working days excluding public holidays